Refund Policy
Refund & Return Policy
At E-Shop Cambodia, we take pride in delivering quality goods at affordable prices. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
1. Eligibility for Returns
Timeframe: Items must be reported and returned within 7 days of delivery.
Condition: Products must be unused, unwashed, in their original condition, and returned in original packaging with all tags and accessories intact.
Non-Returnable Items: Clearance sale items, perishable goods, personal hygiene products, and gift cards are final sale and cannot be returned or refunded unless defective.
2. Standard Reasons for Replacement or Refund We accept returns and issue refunds for the following reasons:
The item arrived damaged, defective, or non-functional.
You received an incorrect item, size, or color compared to your confirmed order.
The item was missing parts or accessories upon delivery.
3. Return Process
Contact Us: Reach out to our customer support team via our contact form or Facebook page with your order ID, a brief description of the issue, and clear photos/videos of the item.
Verification: Our team will review your request within 24–48 hours and provide instructions for return pickup or drop-off.
Inspection: Once we receive the returned item, our quality assurance team will inspect it to ensure it meets our return criteria.
4. Refunds & Store Credit
Approved Refunds: Once inspected and approved, refunds will be processed using your original payment method (ABA Bank transfer, KHQR, or original payment card) within 3 to 5 business days.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).
Exchange Option: If you prefer, you can opt for an immediate product exchange or store credit for your next purchase.
5. Order Cancellations
Orders can be canceled free of charge before they enter the shipping/delivery phase. Once an order is out with the courier, standard return policies apply.
If you have any questions regarding your order or need help with a return, please contact our support team directly.