Terms & Conditions
Welcome to E-Shop Cambodia. These Terms & Conditions govern your access to and use of our website, services, and mobile applications. By registering, browsing, or completing a transaction on our platform, you agree to comply with and be bound by these terms.
1. General Overview
- Operated Entity: E-Shop Cambodia provides e-commerce services delivering quality goods at competitive prices across the Kingdom of Cambodia.
- Agreement: Continued use of the website implies full acceptance of these terms. If you do not agree with any part, please refrain from using our services.
2. User Accounts & Responsibilities
- Account Creation: You must be at least 18 years old or under the supervision of a parent/guardian to create an account.
- Accuracy of Data: You are responsible for maintaining accurate contact and delivery information.
- Account Security: You are solely responsible for keeping your password secure. E-Shop Cambodia is not liable for unauthorized access resulting from user negligence.
3. Product Specifications & Pricing
- Product Details: We aim to display product photos, descriptions, and specifications accurately. Slight variations in color or packaging may occur due to supplier updates or screen display settings.
- Pricing Currency: Prices are listed in USD and/or KHR as displayed. Prices are subject to change without prior notice.
- Errors & Corrections: In the event of a pricing error or misprint, E-Shop Cambodia reserves the right to cancel or modify any orders placed for affected items.
4. Orders, Payments, and Cancellations
- Order Confirmation: Placing an order constitutes an offer to purchase. An order is confirmed only after payment verification or explicit confirmation from our operations team.
- Payment Methods: We accept local bank transfers (ABA, KHQR), cash on delivery (COD), and credit/debit cards as specified at checkout.
- Order Cancellation: We reserve the right to cancel any order due to limited stock, suspected fraud, or unverified payment details.
5. Delivery & Risk of Loss
- Shipping Policy: Estimated delivery timelines are provided at checkout. Delays caused by adverse weather, traffic, or third-party courier delays are beyond our direct control.
- Transfer of Risk: Title and risk of loss for purchased products transfer to you upon successfully delivering the items to the designated address provided during checkout.
6. Returns & Refunds
- Return Period: Products may be returned or exchanged if found damaged, defective, or incorrect upon delivery, subject to our Return Policy.
- Condition: Items must be returned unused, in original packaging, and with proof of purchase.
7. Intellectual Property
- All website content—including logos, product descriptions, images, graphics, and code—is the property of E-Shop Cambodia and is protected by Cambodian intellectual property laws. Unauthorized reproduction or commercial use is prohibited.
8. Governing Law & Jurisdiction
- These Terms & Conditions are governed by and construed in accordance with the legal system of the Kingdom of Cambodia. Any legal disputes arising shall fall under the exclusive jurisdiction of the competent courts in Cambodia.
For inquiries regarding our Terms & Conditions, please reach out directly via our Contact Us page.